Privacy Policy

1. Who We Are

q788 is an online gaming and sports betting platform operating at q788.org, providing casino, live dealer, slots, and sports betting services to adult players. References to "q788", "we", "us", or "our" in this Privacy Policy refer to the q788 platform and its operating entity. References to "you" or "your" refer to any individual who accesses, registers with, or uses any q788 service.

q788 is the data controller in respect of the personal data described in this Privacy Policy. For data-related enquiries, contact q788 at [email protected].

2. Personal Data We Collect

q788 collects personal data in the following categories:

• Registration Data: Mobile number, email address (where provided), chosen username, and date of birth.
• Identity Verification (KYC) Data: Full legal name, CNIC number, CNIC front and back images, and selfie photograph submitted during the KYC process.
• Financial Data: JazzCash or Easypaisa mobile number, bank account or IBAN details (where applicable), deposit and withdrawal transaction records, and account balance history.
• Device & Technical Data: IP address, device type, operating system, browser type, session identifiers, and approximate geolocation data derived from IP.
• Usage Data: Gaming activity logs including games played, bets placed, amounts wagered, login times, and session durations.
• Communications Data: Records of communications between you and q788 support, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Deposit limits, session reminders, and self-exclusion records associated with your account.

3. How We Use Your Personal Data

q788 uses the personal data it collects for the following purposes:

• To create, manage, and maintain your q788 player account.
• To process deposits and withdrawals via JazzCash, Easypaisa, and other supported Pakistani payment channels in PKR.
• To conduct identity verification (KYC) in accordance with our legal and regulatory obligations.
• To detect and prevent fraud, money laundering, and other unlawful activity.
• To enforce our Terms & Conditions, including the one-account-per-player rule.
• To provide responsible gaming tools and monitor for indicators of problem gambling behaviour.
• To respond to support requests, disputes, and regulatory enquiries.
• To improve the q788 platform through aggregated, anonymised usage analytics.
• To send transactional notifications (login alerts, deposit confirmations, withdrawal status) to your registered mobile number or email.

q788 does not use your personal data for automated decision-making that produces significant legal effects on you without a human review stage.

4. Legal Basis for Processing

q788 processes personal data on the following legal bases:

• Contractual necessity: Processing required to operate your account, process transactions, and deliver the q788 service you have registered for.
• Legal obligation: Processing required to comply with applicable KYC, anti-money-laundering, and record-keeping requirements.
• Legitimate interests: Processing conducted to detect fraud, maintain platform security, and improve the q788 service, where these interests are not overridden by your fundamental rights.
• Consent: Where q788 relies on your consent for a specific processing activity, you may withdraw that consent at any time by contacting q788 support.

5. KYC and Identity Data

KYC data – including CNIC images, selfies, and associated identity records – is collected by q788 solely for the purpose of verifying player identity and satisfying applicable compliance requirements. This data is:

• Stored using encryption at rest and in transit.
• Accessible only to q788 staff with a verified operational need to access it.
• Not shared with third parties except where required by law, or where a third-party identity verification service provider is used under contract with q788 with equivalent data protection obligations.
• Retained for the period required by applicable compliance frameworks, typically a minimum of five years from account closure.

q788 will never use your CNIC data for purposes unrelated to identity verification and legal compliance.

6. Payment and Financial Data

Financial data submitted to the q788 cashier – including JazzCash and Easypaisa numbers, bank account details, and transaction records – is used exclusively for the processing of deposits and withdrawals. q788 does not store full payment credentials beyond what is required to process the relevant transaction and maintain required financial records.

All financial data transmissions between your device and q788 are protected by HTTPS/TLS encryption. q788 does not transmit your payment credentials to third parties other than the relevant payment service provider as required to complete the transaction.

7. Cookies and Tracking Technologies

q788 uses cookies and similar tracking technologies on the q788.org website for the following purposes:

• Essential cookies: Required for the platform to function, including session management, login state, and security tokens. These cannot be disabled without preventing q788 from operating correctly.
• Analytics cookies: Used to understand aggregated, anonymised usage patterns to improve the platform. No personally identifiable information is transmitted in analytics data.
• Preference cookies: Used to remember your platform settings (such as language preference) across sessions.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging into q788.

8. Data Sharing and Third Parties

q788 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. q788 may share personal data in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers receive only the data necessary to process your transaction.
• KYC verification providers: Where a third-party identity verification service is used, data is shared under a data processing agreement with equivalent security standards.
• Legal and regulatory disclosure: q788 may disclose personal data to law enforcement, regulators, or courts where required to do so by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or transfer of assets, player data may be transferred to the successor entity, which will be bound by equivalent privacy obligations.

9. Data Retention

q788 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following:

• Active account data is retained for the duration of your account and for a minimum period following closure to meet legal and compliance obligations.
• KYC and financial records are typically retained for a minimum of five years following account closure in accordance with applicable anti-money-laundering requirements.
• Support communications are retained for up to three years following resolution of the relevant issue.
• Anonymised usage analytics data may be retained indefinitely as it cannot identify individual players.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

10. Security Measures

q788 implements industry-standard technical and organisational security measures to protect personal data, including:

• HTTPS/TLS encryption for all data in transit.
• Encryption at rest for sensitive data including KYC documents and financial records.
• Role-based access controls limiting personal data access to authorised personnel only.
• Two-factor authentication (2FA) available to all q788 account holders for login security.
• Regular internal review of data handling practices and security configurations.

No system is completely immune to breach. In the unlikely event of a data breach that affects your personal data, q788 will take prompt remediation steps and notify affected players as required.

11. Your Privacy Rights

As a q788 player, you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data q788 holds about you.
• Correction: You may request correction of inaccurate or incomplete personal data.
• Deletion: Subject to legal retention obligations, you may request deletion of personal data that is no longer required for the purposes for which it was collected.
• Restriction: You may request that q788 restrict processing of your personal data in certain circumstances.
• Objection: You may object to processing based on legitimate interests where your individual circumstances warrant it.
• Portability: Where technically feasible, you may request your personal data in a structured, commonly used format.

To exercise any of these rights, contact q788 in English via live chat or at [email protected]. q788 will respond to all verified data rights requests within 30 days.

12. Minors

q788 strictly prohibits use of its platform by persons under the age of 18. q788 does not knowingly collect personal data from minors. Where q788 becomes aware that an account holder is under 18, the account will be immediately closed and any associated personal data will be deleted (subject to any legal retention obligations that may apply). Parents and guardians who believe a minor may have registered with q788 should contact support immediately.

13. Changes to This Privacy Policy

q788 may update this Privacy Policy from time to time to reflect changes in legal requirements, platform functionality, or data handling practices. Material changes will be communicated to registered players via their registered mobile number or email. The "Last Updated" date at the top of this page indicates when the current version took effect. Continued use of q788 following notification of a policy update constitutes your acceptance of the revised policy.

14. Contact Us

For any privacy-related queries, data rights requests, or concerns about how q788 handles your personal data, please contact the q788 data team in English:

• Email: [email protected]
• Live Chat: Available 24/7 via the q788 platform after login

q788 endeavours to respond to all privacy enquiries within 10 business days of receipt.